Customer Care Specialist

Pazu is the creator and publisher of successful mobile games for kids.
Our games are loved and trusted by over 120 million kids and parents worldwide.
The company has a variety of super successful, fun, casual, and educational games for girls
and boys to enjoy and learn from.


We are looking for a Customer Care Specialist who will provide support and answers to all our
customers across all different platforms, making sure they get the absolute best
Pazu-experience they can get.


This is a chance to join a hyper-growth company with infinite possibilities to grow at!


*The company sits in the northern region of Israel


Responsibilities:
● Resolving daily support tickets.
● Being the face and voice of Pazu on multiple channels (Email, App Stores, Social Media,
etc.)
● Maintain high standards of service and customer satisfaction by providing effective
solutions and alternatives to players, using our internal systems to do so.
● Identify, analyze, and report trends of recurring issues and complaints to product and
R&D.
● Help to achieve an optimal customer experience by pro-actively initiating related
projects.


Requirements:
● Native/Mother-tongue level of English (written and spoken) - required!
● Excellent human and communication skills.
● Supreme level of service (you’re a people person).
● Pro-active can-do approach - This role is what you’ll make of it.
● Ability to work in a fast and dynamic environment.
● High-level of interest in the mobile gaming field - an advantage.
● 1+ years of experience in a customer-oriented role in a global company - an
advantage.
● Tech-oriented - an advantage.
● Full-time job from the company offices at the North.

Apply Now! contact us at careers@pazugames.com